How to leverage communication on Dispatch Board

“Get to know Dispatch Board” is a series of articles that will span several weeks. Throughout this series, we’ll be taking an in-depth look at every feature that Dispatch Board has to offer.

Welcome to the third installment of “Get to Know Dispatch Board,” where we’ll be taking a deeper look at the “Customers” and “Emails” sections of the software.

In the last blog post, we covered Dispatch Board’s “Loads” section, which you can read here.

Once you’ve learned how to book loads with ease, you can now get started with managing modes of communication with your customers and building a list of contacts that you can always reference when searching for loads.

The “Customers” section can be crucial for communicating with brokers or other clients, but can also play a key role in booking loads as well.

By adding and managing specific contacts, you can leverage additional sources when you’re looking to book a load. The more contacts you have within a certain organization, the better your chances can be at finding and booking a quality load before everyone else. 

In addition to potential advantages with booking loads, Dispatch Board’s “Customers” section also allows users to store crucial information on the folks they work with, such as company names, MC numbers, and how many contacts they have within a certain company.

This information can be referenced when necessary and allows users to efficiently continue working with companies they know can provide them with quality loads.

Another important aspect concerning the “Customers” section is the quick bit of information it provides when sifting through freight in the “Loads” section. 

Within the “Loads” section, you’ll find the contact column, which provides users with basic contact information that’s provided by brokers. However, when you add additional contacts to any given company, you’ll find that the contact you’ve imported will begin to show up in the contact column. 

As stated previously, this gives users a massive advantage when trying to book loads, as they can get in contact with folks from any given company through several different avenues. 

Additionally, users can also note whether or not a company is active or inactive, allowing them to better sift through contacts. They can also edit or update contact information with ease. 

Overall, the “Customers” section can be leveraged to help with load finding, booking, and managing, making it an essential part of a trucking company’s day-to-day operations. 

In addition, Dispatch Board’s “Emails” section can simplify the process of communicating with brokers or customers.

For example, using our software’s intuitive email capabilities, users are able to email brokers a list of posted trucks they may have available. By being proactive with this feature, you can have a leg up on the competition, especially if you gather a vast quantity of contacts in your “Customers” section, as you’ll be able to book loads quicker and easier.

Additionally, users can also use the “Emails” section to see a history of truck locations that they’ve shared with customers. Users will see a plethora of details such as location-share time start & end, who shared the info, which truck was being tracked, and all the emails it was shared with. 

By leveraging the functionalities in these two sections, in addition to the “Loads” section, trucking companies will begin to gather a substantive list of clients, while also continuing to take advantage of Dispatch Board’s vast load finding capabilities.

If you’re interested in getting started you can click here, or contact us at (888) 228-4460 & by email at [email protected].