How to Choose the Best Trucking Management Software for Your Business
IT solutions are powerful productivity tools. They eliminate inefficiencies in the system, standardize the operational processes, and help you manage various aspects of your business with ease. In the trucking business, superior IT tools like a trucking management software (TMS) can help businesses to manage their massive fleets, drivers, delivery schedules, inventory, and so on from a centralized system. This takes minimal resources and offers superb control over the entire business. A seamless TMS system offers tremendous cost savings, drastically improved productivity, amazing scalability, and other benefits to businesses. However, not all of them are the same. A bad TMS can weigh down upon business and curb its growth. Therefore, it is crucial to choose the right management system that can be your business’s growth driver. Here’s a simple guide for choosing the right one for your business.
Accessibility and CompatibilityA truly modern TMS should be compatible with a variety of platforms. It should be able to run on Mac as well as Windows. You should be able to use it on your existing hardware, and not have to make an investment into new hardware. Ideally, the TMS should be accessible from consumer-grade devices and BYOD devices. That’s because your employees are probably already using many devices of their own. Compatibility with those devices, be it laptops or smartphones, enables your employees to use the software from anywhere, thus offering superior functionality and seamless integration with your business operations. Logging new information, for instance, can be done from the point where information is generated and not where the device is located.
Future-proofingA truly next-gen TMS solution should come with features that make it future-proof. For instance, EDI and ELD are the future of the trucking industry. The Electronic Data Interchange capability allows trucking businesses to offer the most competitive rates to the customers and focus on the most profitable routes. Likewise, Electronic Logging Devices (ELD) automate GPS tracking, location sharing, vehicle diagnostics, driver logs, messaging, and a host of other functions. Your TMS provider should offer these features in some form – as built-in features, separate modules, or as add-on features.
Flexibility and ScalingA robust TMS should be able to handle varied loads. You should face absolutely no glitches or constraints of any kind from the TMS solution when you decide to scale up your business. It should work flawlessly when your business operations multiply in size and scope. Similarly, system should not throw any problems in your face when your business experiences sudden spikes in sales, such as during the holidays, during peak seasons, etc.
Technical SupportThe quality of technical support is almost always the defining aspect for many businesses when they are finalizing their choice of a TMS system. That’s because every IT product or service, no matter how robust, will definitely have some bugs or issues. In addition to this, the human error arising from your staff’s side can also cause some technical issues. Whenever you face such bugs or issues, you should be able to get immediate and qualified technical support that resolves your issues on priority. Delays or low-quality technical support can mean downtimes for your business, which can cause huge losses for you. Therefore, timely support is crucial. So, inquire with the TMS provider about the responsiveness of their technical support. Check online for reviews, which will show you unbiased opinions of past users of various solutions. In most cases, TMS solution providers will be happy to share the details of their present customers, with whom you can get in touch. You can contact them to get their honest opinions about the service and the technical support as well.