3 customer support services to look for in an ELD
Now that the ELD mandate has been in effect for over a year, the importance of customer service has amplified exponentially.
Customer service can be directly linked with ELD compliance, as fleets may be at risk of not being ELD compliant if they find a product to be increasingly onerous or aren't receiving proper support.
Because of this, it’s important to find an ELD provider that not only provides a great product but also offers effective customer support.
There are a host of reasons why truckers can require assistance—from ELD malfunctions to having trouble with data transfers—but a good customer service staff will do what they can to find a solution and get you back on the road.
Availability is also an important factor considering that truckers are traveling at all times of the day.
With so many factors involved with finding an ELD solution that works for you, we’d like to lend some insight. Here are 3 factors concerning customer service that you should consider when looking for an ELD solution.
24/7 customer support
In this day and age, 24/7 customer support is a necessity, especially considering that the trucking industry never stops. It’s not uncommon for truckers to be on the road overnight or early in the morning, so the ELD provider you’re considering should be ready to provide support at those times.
As with any other technology, malfunctions or glitches are par for the course and sometimes they can happen at 3 a.m. This is what makes 24/7 customer service so crucial—-it allows you, the customer, to get solutions when you need them most.
The trucking industry is as diverse as ever, making it insufficient to offer customer service in a single language. Multilingual support allows a larger portion of your driver's access to customer service, making it easier for them to get back on the road.
There’s nothing worse than needing a hardware replacement and getting it months later or not receiving it at all, keeping you out of service for an extended amount of time, or forcing you to be non-compliant with the ELD mandate.
Companies that offer quick turnarounds understand that, which is why they do what they can to make sure your problem is solved in a timely manner. Unfortunately, that’s not the case for every company, which is why it’s important to do some research when you’re looking for a new ELD solution.
As the premier provider of a highly-rated ELD that offers 24/7 support, service in 5 languages, and quick turnarounds, we’d like to recommend our solution to meet your needs.
Our ELD, GPSTab, is a comprehensive solution that’s simple to use, has no contract, and offers stellar customer service. Schedule a consultation with our sales staff to learn more about the advantages of GPSTab and how quickly we can provide you with a solution for your fleet.
GPSTab is dedicated to providing simple, easy-to-use solutions for drivers and backend management with clear, uncomplicated reporting and tracking, designed by leaders who grew up in the trucking industry and know what drivers need.